FAQ

WHAT SHOULD I WEAR?
For the best gameplay experience, please follow these guidelines:

  • Wear comfortable clothing and footwear. High heels, sandals and flip flops are not permitted. Athletic shoes are encouraged.
  • All personal items (cell phones, sunglasses, jewelry etc.) must be removed and stored before suiting up. Lockers are provided.
  • Do not wear reflective clothing.

CAN I WEAR GLASSES?
Glasses are not necessary for most people to see clearly through our adjustable head-mounted displays. Though they are permitted, we encourage playing without glasses or recommend wearing contacts.

HOW MUCH DOES IT COST?
Sessions are $39 per person.

DO YOU OFFER GROUP DISCOUNTS?
Yes, we offer discounts for groups of 14 or more people. Please contact our events coordinator at events@massvr.com for more information.

HOW LONG IS EACH SESSION?
Each session lasts 45-50 minutes, including briefing/debriefing, immersed virtual training, and competitive gameplay. You will be immersed in the virtual world for approximately 25-30 minutes.

HOW OLD DO YOU HAVE TO BE TO PLAY?
Gamers must be at least 12 years old to enter the arena and must meet the minimum height requirement of 54 inches tall.

HOW MANY PEOPLE CAN PLAY AT ONCE?
Our system currently supports up to 8 people at a time (4 vs. 4 gameplay). 

WHAT ARE YOUR OPERATING HOURS?
Friday: 5pm - 11pm (last booking at 10:15pm)
Saturday: 11am - 12am (last booking at 11:15pm)
Sunday: 11am - 10pm (last booking at 9pm)

Check our booking page for availability.

WHERE ARE YOU LOCATED?
Our arena is located at 5135 Pearl St, Schiller Park, IL 60176.

IS PARKING AVAILABLE?
Yes, there is free parking available in front of and along the side of our facility.

I CAN'T MAKE IT TO MY RESERVED GAME TIME. CAN I CANCEL OR RESCHEDULE?
We do not issue refunds for reserved sessions.
Reservations must be rescheduled at least 72 hours in advance and are approved at the discretion of management. Rescheduled bookings are non-refundable.

Please email us at booking@massvr.com if you have any questions or concerns.

WILL I GET MOTION SICKNESS?
Our system is designed in such a way that motion sickness is not likely. Most participants do not experience any symptoms of motion sickness while playing. 

WILL I WALK INTO A WALL?
No, our system is designed so that you avoid obstacles such as walls. If you follow our safety rules and guidelines you will have a fun, collision-free experience!

HOW LARGE IS THE ARENA?
Our physical gaming arena is 6,000 square feet.

HOW DOES IT ALL WORK?
Magic. (And our proprietary gaming platform.)

CAN I BRING MY MOM TO WATCH?
Sure, spectators can cheer you on from the sidelines while watching real-time in-game footage on our spectator screens.

 

CONTACT INFORMATION
Booking and Reservations: booking@massvr.com
Events and Tournaments: events@massvr.com
General Inquiries: info@massvr.com

Phone Number: (872) 225-2869
Friday: 10am-10pm
Saturday: 11am-11pm
Sunday: 11am-9pm