FAQ

Experience at MassVR

What should I wear?

Wear comfortable clothing and footwear. High heels, sandals and flip-flops are not permitted. Athletic shoes are encouraged. Do not wear reflective clothing.

Can I wear glasses?

Glasses are not necessary for most people to see clearly through our adjustable head-mounted displays. Though they are permitted, we encourage playing without glasses or recommend wearing contacts.

Where will I put my stuff?

All personal items (cell phones, sunglasses, jewelry etc.) must be removed and stored before suiting up. Lockers are provided. MassVR is not responsible for any loss or theft of personal items while on the premises.

Booking

How do I make a reservation?

You can book now on our website.

Do you take walk-ins?

Yes, you can walk-in. We recommend calling in advance or booking online.

How much does it cost?

Sessions are $27 per person.

Do you offer group/event rates?

Yes, we offer large group/private party packages suited for 8 or more people. Please contact our events coordinator at events@massvr.comfor more information.

Gameplay

How long is each session?

Each session lasts 45-50 minutes, including briefing/debriefing, immersed virtual training, and competitive gameplay. You will be immersed in the virtual world for approximately 25-30 minutes.

How old do you have to be to play?

The recommended age is 12 years and up to play in the arena. The minimum height requirement is 48 inches tall. For private parties the age of the player is at the discretion of the parents however the minimum height of 48 inches tall still applies.

Participants under 18 years of age require a parent or legal guardian’s signature on our Release of Liability waiver. Children must be supervised at all times.

MassVR is not responsible for the safety of children left unsupervised. You may be asked to exit gameplay if your child requires supervision.

Will I get motion sickness?

Our system is designed in such a way that motion sickness is not likely. Most participants do not experience any symptoms of motion sickness while playing.

Will I walk into a wall?

No, our system is designed so that you avoid obstacles such as walls. If you follow our safety rules and guidelines you will have a fun, collision-free experience!

How large is the arena?

Our physical gaming arena is 40,000 square feet.

How does it all work?

Magic. (And our proprietary gaming platform)

General Information

What are your operation hours?

Mon-Sat: 10:00am – 10:00pm
Sun: 11:00am – 9:00pm

Where are you located?

4847 Old Orchard Shopping Center, Skokie, IL 60077

Is parking available?

Yes, there is free parking at Westfield Old Orchard

I can't make it to my reserved game time, can I cancel or reschedule?

We do not issue refunds for reserved sessions. Reservations must be rescheduled at least 72 hours in advance and are approved at the discretion of management. Rescheduled bookings are non-refundable. Please email us at booking@massvr.com if you have any questions or concerns.

We have already been trained, can we skip the training next time?

If your entire group has already played VR Champions and has been trained, you may skip the training and gain about ten minutes of extra gameplay. If any one person in your group has not been trained you will not be able to advance without training.

How do you sanitize your equipment?

Keeping clean and sanitary equipment is a top priority! After every game, every surface of the headset and controller are wiped down with a disinfecting wipe, including the headband, the face cushions, and the inside of the headset. The lenses are wiped with isopropyl alcohol and a microfiber cloth. This is done at the end of each match to make sure the equipment is clean and fresh for every customer that steps into the arena. Hand sanitizer is also available in each arena and at the front desk.

Can I bring my mom to watch?

Sure! Spectators can cheer you on from the sidelines while watching real-time in-game footage on our spectator screens.

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