Terms & Policies

 

AGE POLICY
YOU MUST BE AT LEAST 12 YEARS OF AGE TO PARTICIPATE IN MASS VR. CHILDREN 11 YEARS AND UNDER MAY NOT PARTICIPATE. EACH TICKET HOLDER IS REQUIRED TO AGREE TO OUR RELEASE AND LIABILITY WAIVER. IF YOU ARE UNDER 18, A PARENT OR LEGAL GUARDIAN MUST AGREE ON YOUR BEHALF.


DELIVERY POLICY
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address).
We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your booking confirmation via email within 2 hours.
If you have any questions about a delivery please contact us at bookings@massvr.io.


REFUND & RETURNS POLICY
We do not issue refunds for a change of mind or gift vouchers.
Please email us at bookings@massvr.io if you are not satisfied with your purchase so that we can resolve any problems.
A refund fee may apply.


CANCELLATION POLICY
You have up to two weeks before a booking date to cancel or re-schedule your booking. Cancelled tickets will be credited to your account.
We do not accept last minute cancellations.
If you have any issues with your booking leading up to your session, you can contact the office at bookings@massvr.io between 9am – 5pm, Monday - Friday.
Bookings can only be cancelled at the discretion of the ARENA management team.


LATE ARRIVAL POLICY
You have up to two weeks before a booking date to cancel or re-schedule your booking. Cancelled tickets will be credited to your account.
Split Team - We do not accept last minute cancellations.
If you are part of a split team, we will start the safety briefing on time for all those in attendance. If the players have started the game by the time you arrive for your session, we cannot allow you to join the game for safety reasons.
Whole Team - All six players are your friends
If any of the members of your group are late, the session will begin without them.


CHILDREN UNATTENDED POLICY
Children are not to be left unattended in the waiting area.
If there is no one to supervise your child you will be unable to enter the game.
ARENA staff members are not responsible for the safety or care of children